Frequently Asked Questions
Everything you need to know about your Fibre Mood shopping experience.
What is the standard shipping timeframe for international orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on the destination and customs processing.
How do I determine my correct size before ordering?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips and comparing them to our size chart to ensure the perfect fit for your silhouette.
What is your return policy for fashion items?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that digital sewing patterns are non-refundable.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout process.
Are your fabrics and garments sustainably sourced?
Sustainability is at our core. We prioritize eco-friendly materials such as organic cotton and recycled polyester, and we partner with manufacturers who adhere to fair labor practices.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.